May 2018 Newsletter Print

President's Report

Greetings and welcome to TwinCities NACE!

The Minneapolis/St. Paul Chapter just celebrated it's 30th anniversary this May!  We are very fortunate, our TwinCities founders in 1988 to believe we needed to have a professional association that continues to educate and raise the standards of catering and events, and that tradition continues today!   NACE National is also turning 60 this year!

A special thank you to Kathy Roberts, CPCE who is one of the founding members of our chapter.  She was recognized at our May program meeting with the Legacy Award, as in 1988 to today, she continues to support NACE in so many ways, not to mention a mentor and a friend to all members and guests.   

 Kathy Roberts, CPCE

It's never to late to join NACE and grow your professional career. Through the years, it's important to stay connected and learn from the best of the best of the Twin Cities.  More info about membership benefits or simply email us at 

Stay motivated and inspired by participate in the TwinCities NACE monthly meetings and then attend the Experience conference this July in Palm Springs, to enhance your career and personal growth. 

I am looking forward to seeing you at the June 2 meeting at Como Town! 

Thank you, and cheers to NACE!

Greg Geiger, President
NACE Minneapolis / St. Paul Chapter
100 S 1st Street
P.O. Box 580365 
Minneapolis, MN 55401





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Calendar of Events

 June 6, 2018

Instragram Scavenger Hunt at Como Town


 Como Park Zoo & Conservatory, St. Paul, MN  

 July 12, 2018

Marketing with Mintahoe

Garden Room, Eden Prairie, MN


July 22-25, 2018 | Experience Conference | Palm Springs, CA


 August 2018

Save the Date - Another exceptional meeting is being planned.


 September 5, 2018

Experience Recap

You don't want to miss this meeting, highlights from the National Experience Conferece!

Hilton Minneapolis Hotel, Minneapolis, MN

  October 3, 2018

Save the Date - another exceptional meeting being planned.

The Westin Hotel, Edina, MN

 November 7, 2018



Mystic Lake Casino & Hotel, Prior Lake, MN

   December 5, 2018

Holiday and Awards


The Blaisdell, Minneapolis, MN 




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Job Openings/Classifieds

Please email us at if you would like to place a job posting on our TwinCities NACE website. 

Current openings:

Posted: 5.18.18

Submitted by: Amy Brown
Title: Operations Manager
Company: Chowgirls Killer Catering

This position serves to continually analyze and elevate Chowgirls’ service standards by hiring, training, scheduling, and overseeing Site Managers, Servers, Bartenders, and Delivery Drivers. This individual is ultimately responsible for the quality of all events in regards to operations and service.
Operations Manager reports to the General Manager.

• Foster impeccable communication with all department heads - kitchen, sales, equipment, and managers to best possible outcomes for all events at all times.
• Follow through on all add-on and updated events, distributing information as necessary.
• Attend and actively participate in weekly packet meeting, capturing all staff and bar-related details.
• Attend bi-weekly Operations meetings to identify, evaluate and respond to meeting topics as they relate to areas for improvement.
• General knowledge of current employment, health, and liquor laws and regulations.
• Obtain per-event permitting, as needed:
Class T, St. Paul
Short-term food, Minneapolis
Liquor notification, Minneapolis
Temporary liquor license permits, Minneapolis Others, as needed
• Foster and maintain working relationships with off-premise venue managers and support staff.
• Be a resource to on site staff during each and every event by facilitating real-time event needs and visiting events on a regular basis to evaluate staff and procedure, identifying opportunities for training need.
• Reconcile and distribute service staff cash gratuities.

• Evaluate ongoing service staffing needs.
• Hire, train, and accurately schedule service staff.
• Respond to updated, add-on, and special request event staffing.
• Complete all service staff new hire paperwork and orientation.
• Assess, use, and maintain staffing software to effectively staff events
• Oversee service and bar labor budgets, maximizing efficiencies and increasing profitability.
• Serve as the primary contact for the service staff and maintain staff availabilities.
• Manage all staffing conflicts and work to guarantee that all staffing needs are met.
• Maintain a flexible schedule and be available to staff at all times.

• Work with CXO and Executive Chef to maximize bar program organization and profitability.
• Directly manage Bar Specialist.
• Hire, train, and schedule bartenders.
• Expedite all bar events to the designated bar leads with the assistance of Bar Specialist.
• Assess, maintain, and oversee P.O.S. programming.
• Review and approve Bar Specialist's off-premise liquor orders.
• Receive liquor orders with the assistance of Bar Specialist.

• Write and conduct performance evaluations for Site Managers, Servers, Bar Staff, and Delivery Drivers.
• Conduct appropriate disciplinary action as needed, including terminations.
• Enforce compliance of policies, procedures, and uniform standards.
• Maintain a safe working environment for all service staff in accordance with OSHA, MN Dept. of Health, and Chowgirls Handbook guidelines.

• Structure and execute a measurable training tracking process, in collaboration with Owners, CXO, and General Manager, to ensure all service staff have been properly trained.
• Conduct regularly scheduled orientation meetings for all new hires.
• Conduct monthly Site Manager meeting to improve communication, logistics, and training programs.
• Schedule ongoing trainings to improve the overall quality of Chowgirls' service. These trainings include but are not to be limited to sustainability, liquor liability, bartending, on-site kitchen set-up, back-of-house set up and processes, formal table setting, wine service, passed appetizers, proper table service, tray carrying, cake cutting, clearing, buffet- set up and design, on-site cooking, truck loading and unloading, health code and food safety.
• Research and participate in ongoing education regarding service standards and best catering practices.
• Coordinate annual state-required alcohol awareness training.
• Continually monitor the quality of the products and services provided in coordination with the CXO.

• Present a professional, positive attitude among co-workers, vendors, and clients.
• Always promote Chowgirls in a positive light at work, on social media, and in the community.
• Maintain general knowledge of Chowgirls' history, values, vision, etc.

IDEAL START DATE May 28, or earlier
Applicants must provide a resume and cover letter 
4 years experience managing service staff in the hospitality industry 
6 years hospitality experience required, catering experience preferred
Experience in developing and managing service staff training programs

Posted: 5.8.18 | Mystic Lake Casino

Requisition Number: 4367
Job Title: Conference Services Executive
Shift - Hours
First Days TBD - based on business needs
Hiring rate or hiring range Based on qualifications

Apply online and download resume. or connect with Jennifer Christenson - Sales and Catering (GE) <>


  1. Combination of post-secondary education in sales, marketing, hospitality or related course work and catering sales experience with extensive knowledge of banquet menus and room sets to equal three years.
  2. Excellent PC knowledge and experience with Microsoft Office products and catering software management.
  3. Excellent interpersonal skills with ability to interact with a diverse group of people.
  4. Strong organizational skills with the ability to work independently and to prioritize and organize multiple projects.
  5. Excellent verbal and written communication skills.
  6. General knowledge of safety and fire codes.
  7. Valid driver's license may be required with good driving record and reliable transportation.

Job Description

Job Summary:

Responsible for coordinating final details for upcoming conventions and meetings that include hotel room commitments. This person will offer personalized catering solutions for upcoming events including up-selling, menu development, meeting space finalization, suggesting and securing A/V needs, development and coordination of room layouts and décor, coordination of supporting activities in the casino, and creating pre- and post-convention opportunities for attendees.

Job Duties:

  1. Contact clients to establish convention, catering, and timetable details. Discuss and develop proposals, contracts, group resumes, Banquet Event Orders (BEOs), etc. for client review and approval. Up-sell to clients with creative menus and event design enhancements geared towards higher guest satisfaction and increased revenues. Provide convention and catering materials to clients or prospective clients, and establishes payment and billing methods.
  2. Up-sell to clients with creative menus and event design enhancements geared towards higher guest satisfaction and increased revenues. Primary responsibility is to work with other deparments to create unique experiences, including but not limited to gaming activities, which increase the overall revenue potential of the group before, during, and after the contracted hotel stay.
  3. Coordinate convention events with appropriate departments, i.e., culinary, hotel, banquets, AV and security, to ensure client satisfaction. Work with departments on changes initiatied by clients related to menus, seating, hotel, AV needs, etc.
  4. Adhere to sales and catering processes and systems.
  5. Develop convention room diagrams to ensure compliance with safety and fire codes and client's wishes. Contact clients if changes are required due to safety concerns.

Director of Marketing, TwinCities Nace Chapter

Posted 4.8.18 | The Minneapolis/St. Paul Chapter is looking for a member who would like to handle our social media, website and marketing plans.  Additional information available by emailing to 

Committee Members

Posted 4.8.18 | The Minneapolis/St. Paul Chapter is looking for members who would support the directors in one of these positions:  programs, membership, marketing, hospitality, and fundraising.  Additional information available by emailing to




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Recipe of the Month

Flourless S'mores



2 cups peanut butter (sunbutter if nut-free)
2 cups sugar
2 Eggs
1 teaspoon baking powder
1 teaspoon baking soda
1 teaspoon pure vanilla extract
1 cup chocolate chips
½ cup small marshmallows


  1. Preheat oven to 350 degrees F.
  2. Sift together sugar, baking powder, and baking soda.
  3. Cream together sugar mixture and peanut butter until sugar is thoroughly incorporated into peanut butter.
  4. Add vanilla extract to eggs and beat.
  5. Incorporate eggs into the peanut butter/sugar mixture.
  6. Fold in chocolate chips and marshmallows.
  7. Line baking sheet with parchment paper (if desired) and spoon heaping tablespoons of dough approximately 2 inches apart onto cookie sheets. Flatten slightly for better cooking.
  8. Bake for 10 minutes. Cookies will look slightly moist. Allow to sit for 5 minutes on baking sheet before removing to cool completely on cooling rack.

    As always, if you need to be gluten free for health reasons, please make sure all of your ingredients are gluten free.
  • Add fewer or more chocolate chips and marshmallows according to your tastes.
  • If you’re using natural peanut butter, you may need to add some oil to the cookie mixture. I use coconut oil.
  • I use salted peaut butter. If you use unsalted peannut butter, you may want to add a dash of salt.





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Press Release/Media News


100 S 1st Street
P.O. Box 580365
Minneapolis, MN 55401

Please use this address to connect with local Minneapolis / St. Paul chapter and for payment of monthly meeting dues.


10440 Little Patuxent Parkway, Suite 300
Columbia, MD 21044

Phone: 410.290.5410

Please use this address for payment of membership.



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